General conditions of sale and use
CGV - CGU
In order to offer you the best possible experience on this website, www.nokofoods.co, and with our products, we listen to your comments.
VShis website belongs to NØKO foods SAS, hereinafter referred to as NØKO! and mentioned by the term us in the following general conditions of sale and use.s.
Sales by NØKO foods SAS of food products, other products associated with the NØKO brand as well as the services and information available on this website, are governed by these general conditions of sale and use. All these are available to you, you user of the website, subject to your approval of all the various articles set out below.
telephone: 06 40 59 90 15
Head office: 115/117 rue Nationale 59000 Lille
Intra-community VAT number: FR348945919811
Section 1: Approval
By any visit or purchase of products on this website, you accept the general conditions of use and the general conditions of sale. You also accept all of the other articles mentioned below, or available on other pages of this website.
In the event that you do not accept all of these general conditions of sale and general conditions of use, you must neither visit this website nor use the various services offered on it.
Article 2: Profit-sharing
Is affected by these conditions of use and conditions of sale, any user of this website. Whatever the reason for visiting the site.
Article 3: Caution
Please read these general conditions of sale and general conditions of use before visiting and/or using this website.
Article 4: Modifications and new features of this website
All modifications or new features (tools, services, products, functionalities) made in the future to this website are already linked to these general conditions of sale and general conditions of use. We reserve the right to modify, complete, update these general conditions of sale and general conditions of use. For your information, please read these general conditions of sale and general conditions of use frequently.
Article 5: Hosting and development of this website
Website developed and hosted on Shopify Inc.
Article 6: Conditions of use of this website
By approving these general conditions of sale and general conditions of use you declare:
- Be of the age of majority in your country or state of residence
- You give your consent to any person, who has not reached the age of majority, in your charge to use this website.
- Do not use, transmit, our products for illegal purposes, not authorized by your jurisdiction, and not advised.
By violating these General Conditions of Sale and General Conditions of Use, your services will be terminated with immediate effect.
Article 7: General conditions
We have the right to deny access to this website to any individual for any reason. Aside from your bank and credit card details which are encrypted during transmission over the networks, information about you may be transferred without encryption to other networks.
Article 8: Information
We decline all responsibility in the event that the information available on this website is not or no longer accurate and/or complete, or not up to date. This information is presented for information only and does not replace official sources of information or more provided.
It is your responsibility whether or not you are satisfied with the information offered on this website.
Article 9: Price
The prices applied to our products are displayed and include all taxes on the day the order is placed. These prices may be changed without notice.
We may at any time suspend or change the activity and information of the services offered on this website.
We accept no liability for any change in price resulting from the action of one or more external parties.
The moment you physically take possession of the products included in your order, you become fully responsible for these products.
Article 10: products
Our products are available within the limits of available stocks or put on sale and/or presale. The images of the products shown on the site may differ from the product itself, without changing its quality or composition.
With respect to the products offered for sale on the site, we reserve the right to withdraw, replace, modify or even change them without prior notice.
It is the responsibility of our customers, and we advise them to do so, to check that the ingredients of our products comply with their dietary contraindications and diets.
Article 11: Online coaching services and basic advice on nutrition and training
You have access to an online coaching service via the NØKOACH page of the site. This service is an advisory service.
The application or not of these advices is the responsibility of the customer. We decline, NØKO and the coach, any responsibility for any damage of any kind which would occur to the client after the application of the advice given by the coach.
The advice given by the coach does not replace medical advice. We recommend that you consult your doctor before using this service.
If you use the Coaching Service, you do so at your own risk and discretion, and you should review the terms on which such tools are offered by the relevant third-party provider(s).
We may also, in the future, offer new services and/or new features on our site (including new tools and new resources). These new functionalities and these new services will also be subject to these General Conditions of Sale and Use.
Article 12: Links and external services
Certain links or services displayed on our website may redirect you to websites with which we are not partners, or include resources and tools external to our website with which we are not partners either.
We have no obligation to verify the information of these sites or services. We therefore have no responsibility for them.
Any harm or damage related to any activity of these sites or services, is not our responsibility. We recommend that you carefully read the terms and conditions of sale and use of these external parties.
Article 13: customer content
In the event that you send us content of any kind for various and varied occasions and reasons, you give us the right to use it as we see fit without any restriction of any kind.
We reserve the right to remove or edit any content that we believe, in our interpretation, to be inconsistent with our values.
Article 14: Liability
The use of our website without any problems or malfunctions is not guaranteed.
You agree that we may, where necessary, remove the website without prior notice.
Your use and ability to use the website is your sole responsibility.
Any member of the NØKO foods SAS team, all departments and partners, interns, affiliates, service providers, suppliers are not and cannot in any way be held liable for any direct or indirect or consequential damage of any nature whatsoever. , injury, loss, claim, punitive, incidental, special, including but not limited to loss of profits, revenue, savings, data, replacement costs or any similar damages, whether contractual, torts (even in negligence), strict liability or otherwise, arising out of your use of any service or product from this Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from the use of the Service or any content (or product) posted, tr published, or otherwise made available through this website.
Article 15: Compensation
You agree to indemnify NØKO foods SAS, Algama Foods SAS, our subsidiaries, affiliates, partners, or any other member of the NØKO foods team, following any request or claim. This includes attorneys' fees, generated by any internal or external party, as a result of your breach of these Terms of Service, any law or rights.
Article 16: Severability
If any condition described in these general conditions of sale and use is deemed invalid, not applicable or outside the legality, it may still be respected to the full extent permitted by law, the part not applicable must therefore be perceived as dissociated from these general conditions of sale and use. The validity and enforceability of the other conditions remains unaffected by this.
Article 17: Termination
The parties undertake to respect the obligations to which they are subject, posed before the termination of this agreement, even after the date of termination of this agreement. These general conditions of sale and general conditions of use are only valid when they are terminated by one of the parties. These can be terminated at any time, after having informed us of your desire to no longer use this website.
Insofar as we consider your non-compliance with these general conditions of sale and general conditions of use, we may terminate this agreement at any time, with immediate effect, and without notice. The sums that you have agreed to pay up to the date of termination remain your responsibility.
Article 18: applicable law
The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
Article 19: orders
You must confirm your approval of these general conditions of sale and general conditions of use during any new order or pre-order on this website during its validation.
We reserve the right to refuse any order for any reason whatsoever. We also reserve the right to reduce the quantities of any order (for example in cases of stock shortage), placed by anyone. In the cases stated above, we will notify you at the contact details that you will have communicated to us when placing your order.
You agree to provide ordering, billing and delivery information accurately and to keep it up to date. So we can proceed with your transactions and contact you if necessary, and use them as proof of your transactions.
Any order will be worth to you the reception of a summary containing the information relating to this first. It will be sent to you via email.
Article 20: payment
Any act of order validation obliges you to pay the amount indicated. This price will be paid by credit card via the secure payment system available on this website.
Article 21: Returns and withdrawal
You have a period of 14 days from the day of receipt of your order, to retract, during these 14 days, you can return the ordered products to us. After this 14-day period, you lose your right of withdrawal and we will not exchange or refund your products.
To benefit from a refund or exchange within this 14-day period, your products must be in their original packaging, complete, in the same condition as they were delivered to you and before their expiry date. A receipt or proof of purchase must also accompany your return. Any damage or non-compliance of the product with the rules set out above exposes you to the loss of your right of withdrawal.
In the event that you exercise your right of withdrawal, the return costs are your responsibility.
Once your return has been received, we will notify you by email and refund you within 14 days of receipt of your return, or send you an exchange within the same period.
All product returns must be sent to the following address: 30 rue Vincent Moris, 92240 Malakoff, France. Doorbell Algama Foods.
The time needed to receive any exchange may change depending on your geographic location.
This entire article is not applicable to pre-sales.
Article 22: Delivery
Delivery times: 3 to 5 working days in metropolitan France, 5 to 10 working days in the rest of the world.
In the case of pre-sales items, they will be delivered to you within the time announced in our press releases.
Your orders will be delivered to you at the address you gave us when you placed your order, and within the time limit communicated when validating your order.
Any delay will be notified to you by e-mail, to the address communicated when you placed your order.
In the event of a delay for which we are responsible, you have the right to cancel the order as defined in article L 138-2 of the consumer code.
In the event that your order is delivered by a carrier, we decline all responsibility in the event of delay due to its inability to deliver to you on time at the address indicated when placing your order.
Article 23: Invoicing of presales
An invoice will be sent to you when the pre-ordered products are sent to you, i.e. within 90 days.
Article 23: Invoicing of sales
An invoice will be sent to you when the ordered products are delivered to you.
President: Maxence Damarey
telephone: 06 40 59 90 15
Head office: 115/117 rue Nationale 59000 Lille
Intra-community VAT number: FR348945919811
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