Article 21:Returns and withdrawal
You have a period of 14 days from the day of receipt of your order, to retract, during these 14 days, you can return the ordered products to us. After this 14-day period, you lose your right of withdrawal and we will not exchange or refund your products.
To benefit from a refund or exchange within this 14-day period, your products must be in their original packaging, complete, in the same condition as they were delivered to you and before their expiry date. A receipt or proof of purchase must also accompany your return. Any damage or non-compliance of the product with the rules set out above exposes you to the loss of your right of withdrawal.
In the event that you exercise your right of withdrawal, the return costs are your responsibility.
Once your return has been received, we will notify you by email and refund you within 14 days of receipt of your return, or send you an exchange within the same period.
All product returns must be sent to the following address:30 rue Vincent Moris, 92240 Malakoff, France. Doorbell Algama Foods.
The time needed to receive any exchange may change depending on your geographic location.